Natural Language Approvals, Automated Knowledge Base Updates, and Version Control

We’re excited to share our latest updates to Serval, your AI-powered ITSM platform designed for the modern enterprise. These enhancements make IT support and workflow automation even faster, simpler, and more secure. Here’s what’s new:

1. Approvals with Natural Language

No more hunting down approval notifications or switching tools. Now you can approve or deny any workflow or access request directly in the Slack thread—simply respond with “Approved” or “Deny” and Serval handles the rest.

2. Serval AI Updates Your Knowledge Base

When a request gets escalated to a human, Serval’s AI automatically captures the resolution steps and suggests updates for your knowledge base. That way, next time a similar request comes in, it’s fully automated—saving even more time for your IT team.

3. Version Control for Workflows & Docs

You can now restore previous versions of your automation workflows or knowledge base articles with a single click. It’s your safety net for experimenting with improvements while ensuring you can always revert back if needed.

These features are part of our mission to streamline IT support and keep your teams moving at top speed.

If interested in trying out these features and the broader Serval platform, book a demo or reach out to sales@serval.com to learn more.