Introducing Serval’s AI-Powered Email Help Desk

Serval’s AI agent can now instantly resolve any help desk or access request via email. This enhancement builds on our existing Slack-based ticketing, making it easier than ever for teams to get the help they need—no matter which channel they use.

Why Email?

While Slack-based ticketing is powerful and convenient, most IT requests worldwide still arrive through email. Our new feature ensures these email requests receive the same smart, automated support our Slack users already enjoy.

What’s New?

1. Instant AI Resolution: Our AI agent quickly identifies the nature of the request and provides the right solution. From access requests to password resets, Serval AI resolves issues in seconds and is available 24/7.

2. Seamless Ticket Creation: Incoming emails automatically convert into actionable tickets, with auto-routing and assignment.

3. Access Request Handling: From application access requests to just-in-time requests for engineering resources, our AI handles it all.

4. IT-Friendly Workflows: No more switching between platforms. Users can send requests via email, and IT teams still manage them through the Serval platform.

Discover how Serval gives IT superpowers. Book a demo above or email sales@serval.com