Introducing Email Support, Internal Notes, Merging, and Image Attachments

When your engineering team moves fast, your customers wake up each morning to a better product. We’re thrilled to share the latest features we shipped today at Serval.

• Internal Notes on Tickets

Keep your team aligned with private discussions and troubleshooting tips / documentation right where the action is happening.

• Email as a Channel for Help Desk Requests

Let customers reach you the way they prefer. Now, incoming support emails automatically create tickets in Serval, so you never miss a request.

• Merging Tickets

Combine duplicate or related tickets into one conversation. This is especially helpful for incident response, where many tickets are created relating to the same issue.

• Image Attachments in Tickets

Give and receive visual context instantly. Attach images to tickets for faster troubleshooting, clearer explanations, and better outcomes. Attachments are synced seamlessly across channels - email, Slack, and the Serval web portal.

If you like what you see and want to learn more about why modern teams choose Serval as their ITSM, book a demo above or email sales@serval.com to learn more.