Automating the Automation for IT

What If Automating a Task Forever Could Be Faster Than Doing It Manually?

That simple yet provocative question sparked the creation of Serval. We heard from IT leaders who wanted to embrace automation, but felt stuck: they believed that any automated solution required a sizable upfront investment for a payoff that might—or might not—arrive down the road.

The mindset was rooted in a tradeoff: “I can do this task manually in a few minutes, or I can spend hours building a script or 'no-code' workflow that might save me time in the future.” But what if that tradeoff didn’t exist? What if creating the automation was actually faster than performing the task manually?

A New Reality for IT Teams

Thanks to advancements in AI, that “what if” is no longer theoretical. We’ve reached a point where the process of building an automated workflow can take less time—and fewer resources—than it would to do the job yourself. This seismic shift is changing how modern IT teams think about operations.

Faster Than Manual

Imagine a scenario: someone requests access to an application, a password reset, or a change to a Google group. In the old world, you’d spend precious minutes (or hours) clicking through admin dashboards, verifying information, and chatting back and forth with the end user. In the new world, you describe what you need once, and an intelligent system not only creates the automation but enacts guardrails to ensure safety and compliance. Suddenly, the “day one” benefits of automation become crystal clear.

Automations That Build Themselves

That’s precisely the bold idea behind Serval: automations should build themselves. Our platform leverages AI to capture the steps behind repetitive tasks, encode best practices automatically, and deliver a plug-and-play workflow that can be edited and improved over time. No more wrestling with complicated scripts or waiting weeks for an automation pipeline to take shape.

Because the heavy lifting is done by AI, the barrier to entry is radically lower. IT teams can transform repetitive tasks into automated workflows in a matter of minutes—removing the traditional “upfront cost” deterrent that has slowed adoption for so long.

The Payoff—Here and Now

Serval is the ITSM for modern teams, built to flip the script on automation. Rather than a lengthy, resource-intensive process, automation becomes instantaneous, intuitive, and scalable. When it’s faster to automate than do the task manually, there’s no reason not to automate everything that slows you down.

And now it’s a reality. If you’ve been waiting for a game-changer in IT operations—where the old tradeoff between “quick fixes” and “long-term investments” no longer applies—Serval is here to make that future happen right now.

Book a demo or reach out to sales@serval.com to learn more.