AI Insights

At Serval, our mission is to “automate the automation” for IT. That starts with helping teams pinpoint what should be automated in the first place. Today, we’re thrilled to introduce Serval Insights, the first AI-driven tool that categorizes your help desk tickets and highlights the most common issues driving ticket volume.

How It Works

Serval Insights takes in your historical ticket data—from both Serval and third-party sources—and breaks it down into categories and subcategories. With a quick drill-down, you can view example tickets in each category to see exactly what’s triggering the bulk of your support requests.

Armed with these insights, you can use Serval’s workflow builder to permanently automate your recurring issues, reducing manual workload and freeing your team to tackle bigger challenges.

It’s a magical experience, and we can’t wait for you to try it.

What’s Next

We’re just getting started. Serval Insights is part of our broader effort to make IT automation smarter and more accessible for everyone. Stay tuned for additional enhancements and new capabilities.

If you’d like to see how Serval Insights can streamline your IT operations, book a demo or reach out to sales@serval.com.